Support Network

Dedicated Assistance for Our Community

Our support channels are established to provide meaningful assistance to our user community. Please utilize these communication methods for legitimate inquiries. Our team is dedicated to addressing your questions and implementing platform improvements based on your valuable feedback.

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Electronic Correspondence

Our dedicated support specialists monitor this channel continually

info@dotaheroesplay.com
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Direct Communication

For time-sensitive inquiries requiring immediate attention

+4915901848821

Communication Portal

Complete the following form to submit your inquiry to our support specialists.

Frequently Requested Information

What is your standard response timeline?

Our support team endeavors to address all inquiries within 24-36 hours during operational periods.

Are there established support hours?

Our telephone support infrastructure operates Monday through Friday between 08:00-18:00 (CET/CEST).

How should technical issues be documented?

When reporting technical concerns, please include comprehensive details about your operating environment, including device specifications, application version, and a sequential description of the encountered behavior.

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